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FAQ
Note: All prices in Euro

Q: Do I have to pay customs or taxes because the product comes from the USA? 

A: More than 95% of our customers have no problems at all and receive the merchandise without any additional fees like customs or taxes. In some very few cases customs and/or taxes may apply. The customs and/or taxes vary based on the value of the merchandise and Import Regulation of the destination country.

Q: What should I do if I would like to exchange a pair of pants? 

A: Please tell us first by email why you want to exchange the goods. Generally, defective goods and merchandise, in a wrong size, can be exchanged within 14 days. The customer pays the return shipping fee. If less than 2 jeans remain after exchange or return a previously granted discount will be deducted from the refund amount.

Q: Can I order other brands of jeans from OnlineJeansStore.com? 

A: Currently we offer only products from Levis. In the future we intend to expand the variety of brands we offer. If you have a particular desire to pick a certain brand or particular model, then please contact us and we will try to find the product you’re looking for. 

Q: What is the length of the trousers, when only one size is available? 

A: If only one size in length is available, the trousers have a 34-inch length.

Q: How do I find out which of the sizes S, M, L, and XL in Levis is right for me? 

A: To determine the correct size, there’s a link to a size chart for Levi's in the upper right section of the onlinejeansstore.com website. This should be used to determine the right size to be used. If you’re still not sure what size you need, please contact us before placing an order and we will try to determine the right size for you.


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